In the e-commerce world, customer feedback is vital. On Sellpass, the ability for customers to leave reviews is a feature that hinges on the way orders are processed. Here’s a quick guide to ensure your customers can share their valuable insights after their purchase.

For a customer to be able to leave a review on Sellpass, their order must be processed automatically via a payment method. This is a critical first step, as only those with automatically processed orders are eligible to leave feedback.

It's important to note that if an order is processed manually using the 'Process Order' button, the option for customers to leave a review is not available. Manual processing is more hands-on and requires confirmation of payment receipt and shipment, which does not support the review feature.

To ensure your payment method is set for automatic processing, visit the Sellpass Payment Support page. Here, you can select your article and verify that the payment method is correctly configured.

Be aware that purchases made using the "Balance" payment option do not qualify for leaving a review. This limitation is significant if you're looking to gather feedback from a wide range of customers.

By following these guidelines, you can streamline the process for your customers to leave reviews, thereby enhancing the credibility and reliability of your Sellpass store. Reviews not only contribute to the community but also help in building trust with future customers.