Welcome to Sellpass Support Center! If you're looking to offer your customers the convenience of a "Balance" payment method for your store, this guide will walk you through the steps to set it up effectively.
Note: To use 'Balance' you will need a Pro plan or higher on your Sellpass account.
Step 1: Activate "Balance" Payment Method
Before you can offer the "Balance" payment method to your customers, make sure you've activated it in your Sellpass.io settings. Follow these steps:
Log in to your Sellpass.io account.
Go to the payment settings by navigating to https://dashboard.sellpass.io/settings/payments.
Scroll down to the available payment methods.
Find "Balance" and make sure it's enabled. If it's not enabled, toggle it on.
Step 2: Complement with Other Payment Methods
The "Balance" payment method is designed to work alongside other payment options. Customers can use "Balance" for their purchases, but they'll need to use alternative payment methods (e.g., PayPal, Hoodpay) to top up their balance.
To ensure a smooth payment experience for your customers, consider setting up additional payment methods as well.
Step 3: Link "Balance" Payment Method to Your Products
To make "Balance" available as a payment option for your products, follow these steps:
Access your product settings at https://dashboard.sellpass.io/products/all-products.
Edit the product you want to associate with the "Balance" payment method.
In the product settings, look for the payment options section.
Select "Balance" as one of the payment methods for the product.
Step 4: Ensure Currency Matching (IMPORTANT)
It's essential to ensure that the currency used for the "Balance" payment method matches the currency stored in your customers' accounts. Customers won't be able to make purchases using a currency different from their account balance. Therefore, both the currency balance and the payment type must be the same.
By following these steps, you can seamlessly integrate the "Balance" payment method into your Sellpass.io store, offering your customers a convenient way to make purchases and manage their account balances.
For more in-depth guidance and support, don't hesitate to visit our Support Center or join our Discord Community for real-time assistance from our team and fellow users.
Happy Selling!